Shipping Policy

Order Confirmation:

As soon as you place your order, we will pre-authorise your card however your card will not be charged. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed we will process the payment and your order will be dispatched straight away. If there is any delay such as an item which is on backorder, we will void the pre-authorisation and contact you to let you know.

Order Delivery/Tracking:

Once your order has been placed, assuming it is in stock and available for dispatch, we will charge your card and your order will be dispatched.

Delivery lead times are dependent on each brand. Please check the product page itself for specific delivery times under the “Delivery” tab of that product page.

We’ll send you tracking details by email within 24 hours of your order being dispatched. If you have not received tracking details within 3 working days, please reach out to us via email at info@premierhomefurnishing.com so that we can help.

We currently do not offer installation within our services. Delivery does not include any assembly or unpacking as standard (unless stated otherwise in product description).

If you do not take delivery of the goods on the scheduled date without providing the minimum 24 hours notice, we reserve the right to charge a standard delivery fee to recover transport and administration costs.

Damages:

We ask that you thoroughly inspect all items at the point of delivery. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send clear photos of the damaged items to info@premierhomefurnishing.com so that we can open an insurance claim on your behalf.

Upon receiving a delivery, please inspect the items prior to the departure of the delivery driver, to allow easy return in the unlikely event of any damage. If you're unable to examine the goods upon delivery, you have a *X day window after signing for them to report any damages. Claims for damages made after *X days will not be accepted.

*Please check the product page itself for specific return/refund policy under the “Shipping and Returns/Refund Policies” tab of that product page.

Cancellations:

You can cancel an order for any reason BEFORE it has been dispatched, just email us at info@premierhomefurnishing.com to do so.

HOWEVER, If you cancel an order AFTER it has been dispatched then you (the buyer) will be charged a cancellation fee, AND you (the buyer) will also be responsible for any costs associated with returning those cancelled item(s). 

Any refunds can only be issued to the same payment method which was used to place the order.